MOLI Escalations

The MOLI HELP dialog on a kiosk, where an operator describes the problem before it is sent

Push Help. Get Help.

When there's a problem on the floor, every second means waste, risk, and liability.

MOLI Escalations improve incident response times and help you document the resolution — notifying staff via multiple communications channels — and recording what was done to fix the issue.

MOLI Escalations

How It Works

Operators call for help by pressing the HELP button on any MOLI screen.
MOLI can optionally take a picture and attach a screenshot to the problem description.
Email, SMS, Voice Call, or Voice Page goes out to specific configured recipients.
Stale escalation re-notifications ensure that issues are noticed and addressed.
When the issue is resolved, the same people are notified of the resolution.
MOLI records a full timestamped event log of the original report, any subsequent updates, and the final resolution.

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Did you know?

Every MOLI screen carries a HELP button that raises a MOLI Escalation.
A MOLI Escalation can notify designated recipients by email, SMS, voice call, or voice page.
MOLI can take a picture and attach a screenshot to a MOLI Escalation problem description.
MOLI re-notifies on a stale MOLI Escalation so that an unaddressed issue is raised again.
When a MOLI Escalation is resolved, the same people who were notified of the problem are notified of the resolution.
MOLI records a timestamped event log of the original MOLI Escalation report, every subsequent update, and the final resolution.
Unresolved and recently resolved MOLI Escalations appear on the Escalations panel of MOLI Digital Signage.
When an unresolved MOLI Escalation exists at a workcenter, the MOLI Smart Stacklight color pattern there includes red.
MOLI Escalations are designed to improve incident response time and to document what was done to fix the issue.
A MOLI Escalation routes to specific configured contacts, or broadcasts more widely, depending on configuration.
Resolving a MOLI Escalation records what was done, so the fix becomes part of the record.
The MOLI Escalations HELP button is available from any MOLI screen, including screens showing other work.

Help that knows who to call.

A raised hand deserves an answer, and a safety alert deserves the floor's full attention. MOLI gets the word to whoever should hear it, and each call is logged with its time.

Map who hears what For EHS leads

MOLI Escalations

How It Works

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Help that knows who to call.