MOLI Integrated Telephony

Outbound Notification Channel Matrix — what triggers what

Email, SMS, voice call, and overhead page are included in every MOLI deployment; fax is optional.

• Escalations (HELP button events): email, SMS, voice call, voice page, optional fax. Routes to designated contacts or broadcast; photo and screenshot captured; staleness triggers automatic re-notification.
• Production Notifications (rule-based triggers): email, SMS, voice call, voice page, optional fax. Triggered by job status changes, form data values, or machine API readings. Define the conditions; MOLI watches.
• Visitor Arrival (visitor kiosk sign-in): email, SMS, voice call, voice page, optional fax. Notifies the designated host (or the whole team) the moment a visitor starts sign-in.
• Training Exceptions (assessments & training verifications): email. Failed assessments and unverified training routed to the supervisor or quality team for resolution.
• Alerts (manual notifications): email, SMS, voice call, voice page, optional fax. Broadcast a notice to the whole floor — or scope it to specific workcenters, jobs, parts, roles, or individuals.
• MFA / 2FA Codes (authentication): email, SMS, voice call. TOTP app or hardware key preferred; email, SMS, and voice call codes also supported.
• Compliance Records (outbound fax, optional): send production records, certifications, or quality documents directly from MOLI by fax. Receive inbound faxes too.

Delivery notes and channel guidance

• Email — records, summaries, documents, audit-ready threads. Full message body; attach PDFs or records. Archived automatically. Best for the compliance paper trail.
• SMS — urgent attention when no one is watching email. The fastest interrupt: supervisors and quality staff keep phones in their pockets, and SMS gets read. Combine with voice for critical events.
• Voice Call — high-urgency events; escalation backup. An automated voice call with a spoken message. If the supervisor doesn't answer the SMS, a phone call follows. Hard to ignore.
• Overhead Page — floor-wide broadcast; visitor calls; machine alerts. Requires a paging system with a phone extension; no additional hardware. MOLI calls the page extension and delivers the message.
• Fax (optional) — compliance records; external document delivery. Send production records, quality certs, or regulatory documents by fax directly from MOLI. Receive inbound faxes.

When the phone rings — inbound call handling and the Simple PBX

• Configurable greeting — a recorded message plays on answer and sets caller context for your organization
• Time and temperature announcements — callers hear current facility conditions without pressing zero
• General business information — hours, location, and critical notices delivered automatically
• Call routing menu tree — direct callers to the right department or extension without a live operator
• Extension-based routing — map extensions to people, voicemail, or back to MOLI workflows

What it is — and what it isn't

• MOLI's telephony is purpose-built to support operational workflows — escalations, production alerts, visitor notifications — not to replace a business phone system
• For most deployments, operators and supervisors will never interact with the PBX directly; the value is entirely in outbound event-driven messaging
• The inbound PBX is a practical bonus: one number handles both directions, and callers aren't met with silence or a dead end
• All outbound activity is logged in detail and surfaced in the MOLI Transmission Log digital signage
• The “Transmit Test Messages” toolbox lets administrators verify email, SMS, and voice deliverability at any time